7u78's Privacy Policy — Your Data Is Our Responsibility

1 Introduction

7u78 is an online gaming platform that provides slot games, cricket betting, live casino, and various other entertainment services for players in Bangladesh. 7u78 treats the privacy of its users as a top priority.

This Privacy Policy ("Policy") applies to all users ("you" or "user") who register an account on the 7u78 platform or use our services in any way. This Policy explains what types of personal information we collect, how it is used, how it is kept secure, and under what circumstances it may be shared with third parties.

By using our platform, you are considered to have read and agreed to comply with the terms of this Privacy Policy. If you disagree with any term in this Policy, please refrain from using our services and contact us through the method described in the Contact section.

This Policy supplements 7u78's Terms and Conditions and applies alongside them. Together, both documents form the complete legal framework for our services.

2 What Information We Collect

7u78 collects user information through various processes. The information collected is divided into two main categories:

2.1 Information You Provide Directly

When you create an account on 7u78 or use our services, you provide the following information to us directly:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never as plain text)
• Payment-related information: bKash, Nagad, Rocket, Upay, or bank transfer details (for transaction processing only)
• Documents required for identity verification (National ID or equivalent)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the 7u78 platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system information
• Time, date, and duration of site visits
• Pages viewed and navigation patterns
• Information collected through cookies and similar tracking technologies (see section 6 for details)
• Gaming activity logs: betting, winnings, losses, and account transaction history

3 How We Use Your Information

7u78 uses the information collected for the following purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Managing bonuses and promotions
• Providing customer support
• Managing VIP programs

3.2 Security and Compliance

• Verifying user identity and preventing fraud
• Complying with anti-money laundering regulations
• Preventing minors from accessing the platform
• Ensuring cybersecurity and blocking unauthorized access
• Managing self-exclusion and limit-setting tools to support responsible gaming

3.3 Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Analyzing usage patterns to add new features

3.4 Communications

• Sending important account-related notifications
• Issuing security alerts
• Sending relevant offers and updates with your consent
• Responding to customer service inquiries

4 Data Storage & Protection

7u78 applies industry-standard technical and administrative measures to protect your personal information.

4.1 Technical Security Measures

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology
• Password Hashing: Passwords are never stored directly — only encrypted hashes are kept
• Firewall & Access Controls: Multi-layered security is in place to block unauthorized access
• Regular Security Audits: The platform is reviewed regularly to identify vulnerabilities

4.2 Data Retention Period

Your information will be retained for as long as your account is active. Even after an account is closed, certain information may be retained for a set period to meet legal obligations, resolve disputes, and prevent fraud.

4.3 In the Event of a Security Breach

If a security breach ever occurs that may affect your information, 7u78 will notify the affected users as quickly as reasonably possible and take the necessary steps.

5 Sharing Information with Third Parties

7u78 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties to deliver specific services. For example:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners — to complete transactions
• Identity verification services — to prevent fraud and confirm age
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, PG Soft, and others — to operate gaming services
• Technology service providers — for server management and site technical support

Only the minimum information necessary to deliver the service is shared with these partners, and they are required to comply with their own privacy regulations.

5.2 Legal Obligations

7u78 may be required to disclose information to fulfill court orders, legitimate requests from government authorities, or requirements under applicable law. In such cases, only the information legally required will be provided.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify users in advance and ensure the same level of protection provided under this Privacy Policy.

6 Cookies & Tracking Technologies

The 7u78 website uses cookies and similar technologies to improve site functionality and personalize your experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection or display preferences.
• Analytical Cookies: Collect anonymous statistics to understand how the site is used and to improve services.

6.2 Managing Cookies

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly.

7 Your Rights Regarding Your Information

As a user of the 7u78 platform, you have the following rights regarding your own personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may be retained.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your structured data in a commonly used format.
• Right to Withdraw from Marketing Communications: You may stop receiving promotional messages at any time.

If you wish to exercise any of the above rights, please contact us. We will respond to your request within a reasonable time.

8 Protection of Minors

7u78 is for people aged 21 and above only. We do not knowingly collect any information from minors.

Your age is verified at the time of registration. If a minor's information has entered our database for any reason, we will delete it immediately and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

9 Changes to the Privacy Policy

7u78 reserves the right to update or amend this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• By publishing a notice on the platform
• By sending a message to your registered email
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy. If you have any objections before the changes take effect, please contact us.

Previous versions of this Policy may be provided upon request.

10 Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights related to your information, please contact our customer service team:

Our support team provides service in both Bengali and English. We will respond as quickly as possible after receiving your request.

7u78 is always committed to protecting your information. Our goal is to create a safe, transparent, and trustworthy gaming environment where you can play with confidence.